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On the one hand, LLC "FlyboxG", hereinafter referred to as the Forwarding Company, website: https://flybox.ge/ Tel: +995 555 32 62 62 Address: Tbilisi, Bakhtrioni Street 28 and User: an individual or legal entity that uses the transportation service of LLC "Flybox" and is assigned a user (room) number. Which is recorded in the general commercial invoice attached upon arrival of the cargo, in the customs documentation and in the LLC "FlyboxG" database, conclude this Agreement on the following:

Article 1. Subject of the Agreement

1.1 This Agreement regulates the relations between the parties arising from the freight forwarding and forwarding services provided by the Forwarder to the Customer (Consignor).
1.2 The service includes: freight forwarding in Georgia of the cargo sent by the Customer and received by the Forwarder. The Forwarding Company provides the service on its own behalf, at the expense of the Customer.
1.3 User registration on the Flybox LLC website is free and voluntary. The terms of service are public. Using the services of the Forwarding Company means that the User has agreed to the terms of this Agreement only after familiarizing himself with it. The contact information specified by the User during registration is confidential, except for cases when the law requires the disclosure of such information or its transfer in another form.

Article 2. Service Fee, Calculation and Payment

2.1 The cost of transportation is calculated by the actual weight of the parcel, except in cases where the weight and size of the parcel exceed the dimensions and weight characteristic of the parcel. For detailed prices, see the link: https://flybox.ge/text-15.html If the volumetric weight of the parcel (length * width * height / 6000 - in centimeters) significantly exceeds the actual weight, the international rule for calculating the cost of transportation is used, which provides for payment by volume and the maximum between the actual weights. Based on the specifics of the transaction, Flybox LLC reserves the right to independently change these terms without agreement with the customer (user).
2.2 Payment must be made only by the payment methods indicated on the Flybox LLC website. Otherwise, confirmation of receipt of the amount will not be made on time, which will lead to delays in the issuance/distribution of parcels.
2.3 Weight is rounded up to 100 grams, and in the case of Germany, the minimum weight is rounded up to 300 grams.
2.4 Settlement between the parties is made no later than 5 days after the cargo enters the freight forwarder's warehouse or is delivered. After the deadline, a storage fee of 1 L/kg will be charged to the cargo daily.
2.5 In the case of a legal entity, the customer shall pay the amount calculated for each specific cargo shipment based on the invoice issued by the freight forwarder.
2.6 In the event of a debt on the customer's account, a separate parcel shall not be accepted until the debt is fully paid.
2.7 In the event that the volumetric or actual weight of the parcel/cargo received in Germany, China or America exceeds 10 kg, the company has the right to suspend the shipment of the parcel/cargo until the advance payment is credited.

Article 3. The customer or user is obliged to:

3.1 When registering, the user must fill in his personal data correctly. The user's name, surname and personal identification number must correspond to each other.
3.2 The user is responsible for correctly declaring the parcel.
3.3 The shipment must be declared on time - after the cargo is displayed in the personal room.
3.4 The value and name of the item must be indicated correctly in the declaration. In order to avoid customs duties, customs will impose a fine on a parcel declared by mistake, 40% of the value in the first case, and 100% in the subsequent cases.
3.5 The parcel is subject to customs clearance if its weight exceeds 30 kg, the value is 300 GEL and/or there are 3 or more identical items.
3.6 In the case of dangerous goods, the customer must warn the forwarder about the exact nature of the danger and, if necessary, indicate the safety measures.
3.7 Cargo, the dangerous nature of which the forwarder was not aware, may be unloaded, destroyed or rendered harmless at any time and in any place without incurring any liability for damages.
3.9 The customer is obliged to check the contents of the parcel before receiving it. Claims for damage to the goods after leaving the office will no longer be considered.

4. Parcel size reduction service

4.1 The repackaging service applies to absolutely all types of items that are not perishable (see paragraph 8.7). This service applies if the customer adds a Tracking number to the account (account) before the parcel arrives. The service does not apply if the customer disables the repackaging service button when declaring.
4.2 Several shipments are not combined into one or several boxes.
4.3 The factory boxes of the products in the parcel are not opened and thus reduced, and the parcel is not reduced in size by removing the insulation and safety material placed in it.
4.4 Fragile products and electrical appliances are not reduced for safety reasons.

Article 5. Courier service

5.1 Parcel delivery to the specified address is carried out only from Monday to Saturday, courier service does not apply to parcels subject to customs clearance.
5.2 The parcel will be delivered to the specified address within two working days of the cargo arriving at the central office.
5.3 Courier service is carried out only for parcels for which the transportation cost has been paid within a maximum of three days from the date of shipment of the parcel. Otherwise, courier service is not provided. To receive the parcel at the desired address, it is necessary to pre-select the “Courier call” service.
5.4 If the user wants to receive the parcel at a different address, he must change the address in his personal account before the arrival of the cargo.
5.5 The courier delivers the parcel only once.
5.6 Before arriving at the address, the courier will call the mobile number registered in the user’s account to hand over the parcel to the user. If the connection cannot be established for several minutes due to the fault of the customer or the telecommunications company, the courier will take the parcel to the warehouse, from where the customer is obliged to pick up the parcel himself.
5.7 The courier service schedule throughout Tbilisi is determined for each specific flight.

Article 6. Airline Schedule, Payment and Parcel Receipt Period

6.1 Parcels from America are sent three times a week: Monday, Tuesday and Thursday. Parcels from Germany are sent once a week: Saturday. Parcels from China are sent twice a week: Tuesday, Friday. The above-mentioned airline schedule is not fixed and the Company is not responsible for flight delays in case of force majeure situations (e.g. difficult meteorological conditions, canceled or changed schedule by the airline, etc.), as well as for holiday-related overloads in airlines.
6.2 The duration of transportation is 4-14 days.
6.3 Flybox LLC is not responsible for parcels left with the status Left in Individual, In/At Mailbox and front door.
6.4 Parcels arriving at warehouses in the USA, China and Germany that are: undeclared, unclaimed and cannot be identified, fraudulently sent to the address of Flybox LLC, cannot be returned, due to the lack of a return label, are stored in the warehouse for only 60 days. After this period, they are subject to destruction.
6.5 Prohibited products arriving at the warehouse in the USA that are not subject to transportation are stored in the warehouse for only 30 days, after which they are subject to destruction.
6.6 The invoice for the transportation cost is displayed in the personal room.

Article 7. Conditions for receiving parcels at the branch

7.1 To pick up a parcel, you need to enter a QR or six-digit code into the self-service terminal;
7.2 You will receive a six-digit code via SMS to the contact details in the company's database upon arrival of the flight; See the QR code in the application.
7.3 Information about QR and Excise codes is confidential! In case of transfer/disclosure of the codes to a third party, the company is not responsible for the parcels issued;
7.4 In order to pick up parcels through the self-service terminal, the transportation fee must be fully covered;
7.5 A parcel subject to customs clearance can be picked up only upon presentation of a power of attorney in the event that the customer does not appear to receive the parcel.
7.6 If you wish to pick up the parcel from the office, the courier call should not be enabled.
7.7 The delivery of a parcel to individuals is confirmed by the customer presenting their ID or passport and signing a paper form.

Article 8. Parcel guarantee

8.1 The above service involves protection against external damage or loss of the parcel. The service does not include checking the products in the parcel for damage or suitability for use.
8.2 The guarantee is valid if the cargo was damaged during transportation. Compensation will be made only after submitting the original invoice.
8.3 Compensation will not be made if the parcel arrived damaged at the warehouse.
8.4 The guarantee amount is 3.5% of the amount indicated by the user when declaring the parcel, which is automatically reflected on the balance together with the transportation cost to be paid by him. In case of damage to the item, the company will compensate 100% of the amount indicated by the user when declaring.
8.6 The guarantee applies only to cargo damaged after arriving at the warehouse in China, America, Germany.
8.7 The service does not apply to the following types of products: (e.g. glass, screen, dishes, porcelain, chandelier, bra, etc.), if the parcel box is not visually damaged. In the event that the contents of the parcel or its partial damage occurs (glass, screen, etc. broken, cracked...) and at the same time the parcel is not damaged externally, the recipient (owner) is obliged to still pay the transportation cost and take the said parcel, otherwise the company reserves the right to immediately terminate the service to the said customer, subject to its further non-renewal.
8.8 In the event of damage, the amount to be compensated is limited to the cost of the product, which is indicated in the document confirming the purchase of the product and does not exceed the amount indicated by the customer when declaring.
8.9 In the event of damage, the amount is reimbursed within 30 calendar days from the flight departure.
8.10 Only a parcel that has a signed document confirming the relevant delivery or an extract from the postal companies' websites is considered to have been delivered to the address.
8.11 The guarantee does not apply to the parcel if: the parcel was not opened by the customer in the office and was removed.

Article 9. Customs clearance

9.1 Declaration (indicating the name of the sender of the product, commodity code and price) is mandatory. The customer is fully responsible for the accuracy of the information.
9.2 The customer is responsible for customs clearance procedures, however, the company will assist the customer in using simplified customs procedures.
9.3 Payment for the services provided by Flybox LLC is mandatory upon completion of customs clearance procedures .
9.5 In the event that the customs service or the Ministry of Finance imposes a fine on Flybox LLC due to the customer's complete or partial failure to comply with the terms of service (e.g. incomplete or inaccurate declaration of products), the company reserves the right to impose the payment of the specified fine on the customer.
9.6 In the event that the user does not comply with the ban and still sends prohibited products, the company "Flybox" does not assume responsibility for the delivery of such products or their return to the sender. Such a case will be considered a violation of the terms of service, the user will be fined in the amount of material damage caused to the company and the service will be terminated.
9.7 In the event that the user does not clear the parcel at customs within 30 calendar days from the date of arrival, the parcel will be transferred to the state.

Article . 10 Products whose transportation is prohibited

10.1 See _link for a list of products whose transportation is prohibited. In
the event that the user sends prohibited products, the company does not assume responsibility for sending the products to Georgia or for confiscation of the products by customs abroad. 10.2 In the event that the user nevertheless sends prohibited products, the company does not assume responsibility for returning the package to the sender-store or private person. The above violation will be considered a violation of the terms of service, which will lead to unconditional termination of the service and the imposition of punitive sanctions on the user, which is determined by the amount of material damage caused to Flybox LLC.

Article 11. Other restrictions and conditions

11.1 The use of offensive expressions, actions contrary to the interests of the Company, dissemination of unverified information, direct or indirect advertising of another forwarding company by the User or any citizen, both by e-mail, by phone, in chat or in person to employees, as well as on the Company's Facebook page, will result in the immediate and unconditional termination of the User's or identified citizen's service, and the cancellation and blocking of the text or comment disseminated by him from the Company's Facebook pages.
11.2 All information and conditions posted on the https://flybox.ge/ website, including the text material from the Frequently Asked Questions section and the Terms of Service page, are genuine and constitute an integral part of this Agreement. The Terms of Service are considered an agreement between the Company and the User. From the moment these Terms are presented to the User, by clicking on the appropriate "I agree" button on the Company's website.
11.3 Flybox LLC does not assume responsibility for the transportation of a parcel from China, America and Germany to Georgia if the User makes a mistake when ordering the product and indicates the address incompletely or incorrectly. The User is not allowed to change the address and it must be entered exactly as it is given on the User's page.
11.5 Flybox LLC reserves the right to record and remember the relationship with the User through all types of Internet, telecommunication or video surveillance systems, including letters sent by e-mail, chat or telephone conversations, Facebook comments, which the Company may use to protect its rights in the event of a court or other dispute with the User.
11.6 The User agrees that the documents presented by him to receive the parcel (identity, passport, bank receipt) are authentic and the User is fully responsible for the authenticity of these documents.
11.8 The user's personal information is protected. According to the Georgian Law "On Personal Data", the company does not transfer any information about the user to a third party without a court order.
11.9 Flybox LLC reserves the right, after prior notification to the client, without agreement with him, to change the terms of service provision or to terminate the provision of services to the user.
11.10 The user's name, surname and personal identification number are changed by the user himself and the user himself is responsible for its accuracy and correctness.
11.11 In addition to the conditions provided for by the contract, the rights and obligations of the user and the forwarder are regulated in accordance with the current legislation of Georgia.

• 1. Abroad, only the cargo/consignment of the customer/user whose receipt and delivery is confirmed by the relevant delivery document is considered to have been received and delivered to the address of the partner company (e.g. Cargo Ali Georgia ltd), provided that the delivery document must contain an authentic/genuine signature made on paper or on an electronic device by authorized persons of the partner company (e.g. Cargo Ali Georgia ltd). A signature typed in the form of symbols on the keyboard of an electronic device will not be considered proof of cargo delivery. The case where a courier of a postal service operating abroad (e.g. UPS, USPS, FEDEX, etc.) signs on the device or on paper instead of an authorized person of the forwarder's partner company will also not be considered proof of parcel delivery.
• 2. In turn, the forwarder is responsible only for those parcels/cargoes whose tracking numbers are displayed (appear) on the forwarder's website, in the customer's "personal room".
• 3. The Forwarder does not assume responsibility for the cargo/delivery if local (operating abroad) postal/courier services deliver the cargo/delivery to the address of a partner company abroad during non-working days or non-working hours (working days are Monday through Friday, from 10:00 to 18:00, with an additional Saturday for the United States office - from 14:00 to 17:00) and/or leave the parcel without a signature at the door/in front of the door on the threshold, on the sidewalk, or on the street (so-called "on the DOCK", Left in Individual, In/At Mailbox and Front door). Cargo/consignment left in this manner will not be considered accepted by the forwarder/partner company abroad and, accordingly, "Postalon" LLC cannot be held responsible for it.
• 4. Also, the forwarder does not assume responsibility for the cargo/delivery if local (operating abroad) postal/courier services deliver the cargo/delivery to the address of the partner company abroad during working days and working hours (working days are Monday to Friday, from 10:00 to 18:00, with an additional Saturday for the office in the United States - from 14:00 to 17:00), but leave the parcel without a signature at the door/in front of the door on the threshold, on the sidewalk, or on the street (so-called "DOCK", Left in Individual, In/At Mailbox and Front door). The cargo/delivery left in this way will not be considered received by the forwarder/partner company abroad and, accordingly, "Postalon" LLC cannot be held responsible for it.